Diners Club Settlement
Diners Club settlement covers customers whose Credit Card Provider is set to Diners. Their posted invoices and credit memos are sent to Diners instead of being collected as ordinary invoices.
How It Works
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Collection -- the integration platform picks up posted sales invoices and posted sales credit memos where the provider is Diners and the Credit Card Status is Pending.
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Transaction data -- for each document it reads the document header, the lines, the traveler names and, for flight bookings, the flight segments with route information.
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Submission -- the transaction is sent to Diners Club.
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Write-back -- Business Central is updated with the new status, the date and time the document was sent, a sequence number for tracing, and an error message if the transaction was rejected.
Credit memos are handled the same way as invoices, so refunds reach Diners without any extra work.
What Diners Needs From Your Setup
| Setting | Where | Why |
|---|---|---|
| Credit Card Provider = Diners | Customer Card | Decides that the customer is settled through Diners. |
| Credit Card No. | Customer Card | Used to match the transaction at Diners. |
| Diners Article Code | Item Card | Tells Diners what kind of product the line is. Set it on every item that can end up on a Diners document. |
| Diners Receivables Account | AIR Setup | The account Diners documents are posted against. Posting is blocked if it is missing. |
| Salesperson | Sales order | The seller is reported with the transaction. |
When a Transaction Fails
If a document does not pass validation, it gets the status Validation Failed and the reason is recorded. You can see it in two places:
- On the posted invoice or credit memo, in the Travel Card group and in the Travel Card Validation Errors FactBox, which only appears when there are errors.
- In the Travel Card Validation Errors list, which shows every problem across all documents with document number, document type, field name and error message.
To resolve it:
- Open the posted invoice or credit memo named in the error.
- Correct the cause -- most often a missing card number on the customer, a missing article code on an item, or a missing reference field.
- Choose Set Credit Card Status on the posted document and select Pending (or RetryPending).
- The document is picked up again in the next settlement run.
Do not try to release or repost the order -- settlement always works from the posted document.