Booking System Overview
Travel Business Connector automates the flow of travel bookings from your booking system into Business Central, where they become sales orders (or credit memos) ready for invoicing.
How It Works
The booking process follows these steps:
- A travel booking is made -- an agent creates, changes, or cancels a booking in the travel booking system.
- An AIR file is generated -- the booking system produces a structured data file containing all booking details: passengers, fares, routes, hotel and car segments, and service information.
- The Azure platform picks up the file -- the integration platform automatically detects new AIR files, validates them, and sends them to Business Central.
- The import appears in Business Central -- the booking data lands in the AIR Import List with status Draft, where you can review it before processing.
- Processing creates a document -- when you process the import, Business Central creates a sales order with the correct customer, items, prices, and service fees. Refunds and voids create a sales credit memo instead.
Supported Product Types
The system handles six types of travel products:
- Flight -- domestic and international air travel
- Hotel -- accommodation bookings
- Car Rental -- vehicle hire reservations
- Train -- rail travel bookings
- Ground Transport -- transfers, taxis, and similar ground services
- Other -- anything that does not fall into the categories above
Import Statuses
Every import record has a status that tells you where it is in the workflow:
| Status | Meaning |
|---|---|
| Draft | The import has arrived and is ready to be processed |
| Processed | A sales order or credit memo has been successfully created |
| Error | Something went wrong and the import needs your attention |
Pending Reason
When an import has status Error, the Pending Reason column tells you whether the import is waiting for a specific decision or a missing setup record. There are three reasons, and each has its own queue page:
| Pending Reason | What it means | Where you fix it |
|---|---|---|
| Missing Vendor | The hotel or car rental company on the booking does not exist as a vendor in Business Central | Missing Vendor Queue |
| Awaiting Voucher Decision | Someone must decide whether the booking is a voucher or a confirmation | Voucher Handling |
| Missing Destination | The destination code on a hotel, car rental, or ground transport segment is not set up | Missing Destination Queue |
If Pending Reason is empty (None) but the status is Error, the cause is a different problem -- for example a missing item mapping or an unknown customer. Open the import log to see the exact message. See Monitoring & Troubleshooting.
The following sections walk you through each part of this process in detail.