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Missing Vendor Queue

When a booking references a vendor -- such as an airline, hotel chain, or car rental company -- that does not yet exist in Business Central, the system flags it in the Missing Vendor Queue. Bookings with missing vendors cannot be fully processed until the vendor record is created.

Reviewing Missing Vendors​

Search for Missing Vendor Queue in Business Central to open the list. Each entry shows the vendor name or code from the booking, along with the affected import records.

Resolving Missing Vendors​

  1. Identify the vendor -- review the vendor information shown in the queue to determine which airline, hotel, or other supplier needs to be set up.
  2. Create the vendor record -- navigate to the Vendors list in Business Central and create a new vendor with the correct details (name, address, payment terms, and any travel-specific fields).
  3. Reprocess the booking -- once the vendor exists, go back to the affected import in the AIR Import List and run the Process action again. The booking should now process successfully.

Prevention​

As your vendor list grows, missing vendor entries will become less frequent. When onboarding a new supplier or booking with a new airline for the first time, you can proactively create the vendor record in Business Central before bookings arrive to avoid delays.