Service Fee Specification
Travel agencies normally charge a service fee for each booking. Travel Business Connector lets you decide, per customer, whether that fee is shown as its own line on the invoice.
The "Specify Service Fees" Setting
On the Customer Card, at the bottom of the General FastTab, you find the field Specify Service Fees. It is a simple on/off toggle.
| Setting | Invoice Appearance |
|---|---|
| Enabled | Service fees appear as separate, clearly labeled lines. The customer sees exactly how much of the price is service fee. |
| Disabled | Each service fee is merged into the booking line it belongs to -- the flight, hotel, car rental or ground transport line for the same ticket. The customer sees one amount per booking, and the fee amount and its VAT are added into that line. |
The setting only changes how the invoice looks. The sales order and the posted amounts are the same either way, and the invoice total does not change.
How to Configure It
- Open the Customer Card for the relevant customer.
- Scroll to the bottom of the General FastTab and find Specify Service Fees.
- Turn it on or off to match the customer's preference.
- Close the card to save.
The setting is read every time the invoice report runs, so it also affects invoices that were posted earlier.
Choosing the Right Option
- Enable it when the customer wants to see the fee, or when their accounting needs the fee tracked separately.
- Disable it when the customer prefers a shorter invoice and treats the fee as part of the booking price.
Good to Know
Merging only works when the service fee can be matched to a booking line -- that is, when both lines carry the same ticket number. A service fee that cannot be matched stays on its own line even when the setting is turned off.