Skip to main content

Item Mapping Configuration

The item mapping system tells Business Central which item to use on a sales order line for each type of travel product. Without a valid mapping, bookings cannot be processed into sales orders.

How Item Mapping Works​

Each AIR booking has a product type (Flight, Hotel, Car Rental, or Rail) and, for flights, a region based on the route. The system uses the combination of product type and region to look up the correct item number. This item is then placed on the sales order line during processing.

For example, a domestic flight might map to one item, while an international flight to Europe maps to a different item. Hotels, car rentals, and rail products each have their own mappings as well.

Setting Up Mappings​

  1. Search for AIR Item Mapping in Business Central to open the mapping page.
  2. For each combination of product type and region, specify the Item No. that should be used on sales order lines.
  3. Make sure every product type your agency handles has at least one mapping entry.

Service Fee Mapping​

In addition to product items, the system needs to know which item to use for service fee lines. Service fees are added per passenger on each booking. The service fee item mapping is configured separately and ensures that service charges appear as distinct lines on the sales order.

What Happens When a Mapping Is Missing​

If a booking references a product type and region combination that has no mapping, processing will fail and the import status will change to Error. The error message will indicate which mapping is missing. To resolve this:

  1. Open the AIR Item Mapping page.
  2. Add the missing combination with the appropriate item number.
  3. Return to the import and process it again.

Tips​

  • Review your item mappings whenever you start selling a new type of travel product or expand into new regions.
  • Keep item descriptions clear so that invoices are easy for your customers to understand.
  • If you see repeated processing errors related to mapping, check whether new regions or product types have been introduced in your booking system.