Missing Destination Queue
Hotel, car rental, and ground transport segments carry a destination code -- a short code for the place the service is delivered. Business Central looks that code up in the AIR Destinations list to find the country, and the country decides which region the segment belongs to. The region controls which item is used and how VAT is calculated on the service fee.
If a segment has a destination code that is not in the list (or no code at all), the import stops with status Error and Pending Reason Missing Destination, and the segment appears in the Missing Destination Queue.
Reviewing the Queue
Search for Missing Destination Queue in Business Central. Each line shows:
- Sequence No and PNR -- which import and booking the segment belongs to
- Product Type -- Hotel, Car Rental, or Ground Transport
- Name -- the hotel name, car type, or transport description
- Destination Code -- the code that is missing from the destinations list
- City and Country -- as supplied in the booking, which usually tells you what the code stands for
- Start Date -- check-in, pickup, or departure date
Actions
| Action | What it does |
|---|---|
| Add Destination | Creates the missing destination code and opens it so you can fill in the country. |
| Open Destinations | Opens the full AIR Destinations list, where you can review or maintain all codes. |
| View Import | Opens the AIR Import card for the segment. |
Adding the Missing Destination
- Select the line and choose Add Destination. The destination code is created and the AIR Destinations page opens filtered to it.
- Fill in the Country Code -- this is the field that actually matters, since it determines the region. You can also fill in Country Name, Destination Name, and City Code for readability.
- Close the page.
The country code is mandatory. If you leave it blank, the new destination is discarded and you are told to try again.
Once every segment on the import has a destination code that exists, the import is processed again automatically.
If the same code is used by several bookings, adding it once resolves them all -- open the queue again and the remaining lines will have disappeared.
About the AIR Destinations List
The AIR Destinations list is the master list of destination codes. Each entry holds:
| Field | Purpose |
|---|---|
| Destination Code | The IATA or Protas code that arrives with the booking |
| Country Code | The ISO country code -- this drives the region and thereby the item and VAT |
| Country Name | The country name, for readability |
| Destination Name | The name of the destination, for readability |
| City Code | An optional city grouping code |
A segment where the destination code is missing entirely from the booking data cannot be fixed from this queue -- the booking data itself has to be corrected in the travel system.